Privacy Policy & Data Security

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Last updated: 30 April 2025

Australian Immigration Agency Pty Ltd as trustee for the PRD Holdings Trust, trading as Global Recruitment & Immigration Agency (GRIA) (“we”, “us”, “our”), is committed to protecting your personal information. We manage personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)—with transparency, respect, and accountability at the core of everything we do.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, and how you can exercise your rights.

1. Who We Are & How to Contact Us

Entity Name
Australian Immigration Agency Pty Ltd as trustee for the PRD Holdings Trust
Trading Name: Global Recruitment & Immigration Agency (GRIA)
Business Address:
Level 54, 111 Eagle Street, Brisbane QLD 4000, Australia

Privacy Enquiries & Complaints
To access your information, correct it, or raise a privacy concern, please contact us via:
www.GRIA.com.au/contact-us

2. What Information We Collect

We collect personal information directly from you and through our recruitment platform, communications, and partner agencies. This includes:

Personal identifiers: name, date of birth, contact details
Employment data: resumes, licences, qualifications, references
Visa-related and sensitive information: health assessments, police clearances, character documentation (only collected with your consent)
Technical data: device details, IP address, browser type, cookies
Usage and communications: interactions with our platform and correspondence

We allow anonymous or pseudonymous interactions where lawful and practical.

3. How We Collect Information

We collect information through:

Online forms and registrations on the GRIA website and GRIAworks platform
Email and phone communications
Integration with tools like Migration Manager, CRM platforms (e.g. HubSpot)
Licensed recruitment partners uploading candidate/employer data
Tracking technologies (e.g. Google Analytics, cookies)

4. Why We Collect and Use Your Data

We collect and use personal information to:

Create, manage and personalise your GRIA account or candidate profile
Connect employers with suitable international talent
Facilitate visa, compliance and immigration-related services
Communicate with you about jobs, progress updates or support
Deliver marketing communications and updates (with opt-out options)
Analyse site performance and improve user experience

You may unsubscribe from marketing emails at any time via the links provided.

5. Use of Cookies & Analytics

We use cookies and analytics to enhance your experience. These tools help us:

Understand visitor behaviour and improve site performance
Remember user preferences
Deliver relevant job ads or content (including retargeting)

We use Google Analytics and may integrate additional third-party tracking services. You can disable cookies via your browser settings, but doing so may affect platform functionality.

We may share personal information with:

Employers seeking skilled workers
Licensed overseas recruitment agencies
Migration authorities and government departments for visa processing
Technology service providers, including AWS (for hosting), Google, HubSpot, and Migration Manager

We host all data securely in Amazon Web Services (AWS) servers located in Australia. Where we transfer information overseas (e.g. to recruitment partners), we take reasonable steps to ensure your data is protected in accordance with the APPs.

7. Data Retention & Protection

Retention: We retain your personal information indefinitely unless you request its deletion or unless legally required to dispose of it.
Security: We implement robust security measures, including encrypted cloud infrastructure (via AWS), access controls, and secure communication protocols.

We actively monitor and manage risks to protect your data from misuse, interference, or unauthorised access.

8. Your Rights: Access & Correction

You have the right to request access to your personal information, or to correct it if it’s inaccurate, incomplete, or out-of-date. We aim to respond to such requests within 30 days.
Submit requests via: www.GRIA.com.au/contact-us

9. How to Make a Complaint

If you believe your privacy has been breached, we encourage you to reach out:

Submit your concern through our Contact Us form
We will acknowledge your complaint promptly and aim to resolve it within 30 days
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

10. Data Breaches

In the event of a notifiable data breach likely to result in serious harm, we will notify affected individuals and the OAIC in line with the Notifiable Data Breaches (NDB) scheme.

11. Policy Updates

This Privacy Policy is reviewed regularly and updated when needed to reflect legal or operational changes. The latest version is always available on our website.